FAQ

No. Before transcribing any session, ScriBee removes personal identifiers from the data—replacing names with generic labels like “Jane Doe”—to ensure anonymity. ScriBee does not access, store, or contact your patients..

Not at all. ScriBee transcribes as you speak but does not keep any audio. Even when audio files are uploaded from your device, they are immediately discarded after transcription and never stored on our servers.

Data is stored within the region you operate in, including Canadian-based servers for Canadian users. This ensures compliance with local data residency requirements, including those under GDPR and provincial healthcare laws.

ScriBee uses best-in-class infrastructure standards, including ISO 27001, SOC 2, and Cyber Essentials. Systems undergo regular penetration testing and ensure health data is anonymized and processed separately from general records. In the unlikely event of a breach, all users—paid or free—are supported under our robust compliance and response protocols.

AI-generated hallucinations are when content is misheard or inaccurately generated. ScriBee minimizes these by: • Having a Medical Knowledge team review and refine templates and outputs. • Encouraging clinicians to validate notes before integrating them with their EHR.

If the notes still reside in ScriBee at the time of a legal request, we are obliged to comply. However, once you delete any record, it is permanently removed from our systems and cannot be recovered.

No. ScriBee uses real-time ambient listening to transcribe, but it does not store any recordings from patient interactions.

ScriBee’s AI engine is fine-tuned to accurately recognize regional dialects, clinical phrases, and terminology. It continuously improves through input from our Clinical Governance Team, maintaining top-tier word error accuracy.

Our system is regularly evaluated for performance across diverse demographics. This helps minimize bias and improve equity in healthcare documentation..

Consent is integrated directly into your workflow. ScriBee can prompt for verbal or documented consent and provides customizable options for how and when consent is captured and stored.

Data is processed using secure, region-specific servers. When offshore services are used for speed or performance, strict privacy and pseudonymization protocols are followed. While a visual flowchart isn't available, our data handling is aligned with all relevant laws.

Yes. ScriBee allows settings from one-day retention to permanent storage. Users can control these preferences, and organizations can configure policies across all accounts.

For enterprise-level deployments, ScriBee can run on isolated infrastructure (e.g., private AWS or Azure environments). However, our standard version uses trusted third-party services for features like authentication and billing while maintaining full compliance.

We are certified under ISO 27001, SOC 2 Type II, HIPAA, GDPR, and more. When evaluating any vendor, look for third-party certifications and ask for documentation. We're happy to provide ours.

No. Your session data is used only for the specific services you engage with. It is not used for training our models. Refer to our privacy policy on aiscribee.com for more detail.

Never. ScriBee does not engage in selling or redistributing patient data. Our sole mission is to support clinicians in reducing administrative workload.

ScriBee leverages context-aware AI models that are consistently refined. Clinicians are expected to review outputs before confirming them as part of the official record

We are currently working with academic and healthcare institutions on formal research. Contact us at support@aiscribee.com if you're interested in collaborating or viewing preliminary case studies.

ScriBee’s model is tuned to regional healthcare language and actively corrected for misinterpretations. Our system rates fewer than 1 negative review per 1,000 notes.

Yes, the interface is built for easy review, editing, and approval before submission into the patient record, ensuring clinician control.

ScriBee relies on spoken inputs but allows providers to dictate or manually add observational findings and assessments before finalizing a note

We engage with clinicians from a variety of fields to refine models and templates regularly. Your specialty-specific feedback helps shape future updates.

In the rare case of a breach, ScriBee follows industry-standard incident protocols. You’ll be notified quickly, and we’ll provide guidance and support to limit exposure and meet reporting requirements..

Yes. The mobile version includes an offline mode. Data is encrypted at the device level, and when online, it's transmitted securely using end-to-end encryption.

ScriBee may not be suitable for highly sensitive consultations or cases where patient consent can’t be obtained. Always use your clinical judgment.

Model updates happen regularly, with major changes logged in our Changelog and emailed to users. Enterprise users receive detailed change reports and planning documentation.

ScriBee maintains insurance coverage for system-related issues, but clinicians are ultimately responsible for reviewing and approving the final notes, as outlined in our terms of service.

At the core of the ScriBee platform lies a sophisticated live transcription engine, a feature that directly addresses the most significant pain point for clinicians: the tedious burden of documentation. As you engage in a clinical encounter, ScriBee’s advanced AI technology listens, processes, and converts spoken language into text in real time. This isn’t just a simple transcription; it's a dynamic documentation tool designed for the fast-paced medical environment. By freeing your hands from a keyboard, ScriBee allows you to focus your full attention on the patient, making eye contact and fostering a more empathetic connection. Our system is robust enough to handle the complexities of a clinical conversation, including multiple speakers, specialized medical terminology, and varying accents, ensuring that the initial text capture is highly accurate from the start. This foundational feature works seamlessly for both in-person consultations and virtual telehealth appointments, providing a consistent and reliable solution regardless of your practice setting.

ScriBee goes far beyond raw transcription by transforming a verbal encounter into a structured, EMR-ready note. We understand that a raw block of text is of little value, which is why our platform is built around a library of industry-specific templates. These templates are meticulously designed to meet the unique requirements of various medical fields, from family medicine to orthopedics and psychiatry. By leveraging these predefined structures, ScriBee automatically organizes the transcribed conversation into relevant sections like Subjective, Objective, Assessment, and Plan (SOAP). This intelligent note generation feature ensures that the final document is not only accurate but also formatted in a clear, consistent, and standardized way that saves you significant editing time. This powerful automation is the key to achieving the best possible results for your specific practice, streamlining your workflow, and ensuring every note is comprehensive and compliant with industry standards.

One of the most powerful features of ScriBee is our Smart-Fill technology, which is engineered to automate the most time-consuming aspects of administrative work. Our AI platform is designed to recognize and extract critical data points from your clinical notes, such as diagnoses, procedures, and patient demographics. It then uses this information to automatically populate forms, referral letters, and billing documentation. This includes the intelligent insertion of billing codes like ICD-10/ICD-9, a feature that drastically reduces the time spent on manual data entry and minimizes the risk of human error. This level of automation ensures that your administrative tasks are not just easier, but also more accurate. By taking over the tedious task of form-filling, ScriBee allows you to complete your documentation with unprecedented speed and efficiency, freeing you up to concentrate on providing high-quality care.

Recognizing that many clinicians prefer a traditional dictation workflow, ScriBee offers a state-of-the-art secure dictation feature. This functionality allows you to dictate notes directly into the platform with exceptional speed and accuracy. Our technology is fine-tuned to understand medical terminology and provides a more intuitive and reliable experience than standard dictation software. The core difference with ScriBee, however, is the unwavering focus on security and data privacy. All dictated audio is fully encrypted and stored temporarily for processing, and it is permanently removed from our system within a specific time frame based on your subscription package. Additionally, our platform recognizes advanced voice commands, enabling you to format text, add headers, or begin a new paragraph without lifting a finger. This robust dictation tool provides you with the flexibility to choose a workflow that suits your personal style while benefiting from the speed and security of a modern AI platform.

A core principle of ScriBee’s design is that it must integrate effortlessly into your existing practice workflow. We understand that a new tool should enhance, not disrupt, your process. That’s why our platform is built for seamless integration with all major EMR systems, including industry leaders like Accuro, Epic, and Telus Health. Through simple, one-click workflows, ScriBee ensures that your auto-generated notes can be reviewed and transferred directly into your EMR in an instant. For practices using web-based systems, our lightweight Chrome extension provides the same powerful functionality, making ScriBee compatible with virtually any setup. This commitment to interoperability means you can be up and running with ScriBee in minutes, confident that our technology will work in harmony with the tools you already rely on to manage your patients and practice.

In the sensitive world of healthcare, security and trust are not just features—they are the foundation of our entire platform. ScriBee is built from the ground up to protect your data with end-to-end encryption. Our platform is fully compliant with all major privacy regulations, including HIPAA in the U.S. and PIPEDA along with all provincial statutes in Canada. We operate with a strict privacy policy that dictates where data is stored—in regional Canadian or U.S. cloud datacentres—and for how long, with all audio files being permanently deleted within a subscription-dependent timeframe of 30-90 days. Furthermore, we provide complete peace of mind by guaranteeing that ScriBee never trains its AI models on your confidential patient data. This proactive, security-first approach is verified by our SOC 2 Type 2 compliance and is transparently detailed in our Trust Center, giving you the confidence that your practice and your patients are always protected.