FAQ

No. Before transcribing any session, ScriBee removes personal identifiers from the data, replacing names with generic labels to ensure anonymity. ScriBee does not access or store patients' data.

Not at all. ScriBee transcribes as you speak but does not keep any audio. Even when audio files are uploaded from your device, they are immediately discarded after transcription and are never stored on our servers.

Data is stored within the region where you operate. This helps ensure compliance with local data residency laws and healthcare regulations.

ScriBee utilises top-tier infrastructure standards, including ISO 27001, SOC 2, and HIPAA. Systems regularly undergo penetration testing, and health data is anonymized and kept separate from general records. In the unlikely event of a breach, all users, whether paid or free, are supported through our comprehensive compliance and response protocols.

AI-generated hallucinations happen when content is misinterpreted or produced incorrectly. ScriBee reduces these by:

• Having a Medical Knowledge team review and refine templates and outputs.
• Encouraging clinicians to verify notes before adding them to their EHR.

If the notes still exist in ScriBee when a legal request is made, we are required to comply. However, once you delete any record, it is permanently removed from our systems and cannot be recovered.

No. ScriBee uses real-time ambient listening to transcribe, but it does not store any recordings from patient interactions.

ScriBee’s AI engine is designed to accurately detect regional dialects, clinical phrases, and terminology. It continuously improves through input from our Clinical Governance Team, ensuring high-precision word error rates.

Our system is regularly assessed for performance across various demographics. This helps reduce bias and promote fairness in healthcare documentation.

Consent is embedded directly into your workflow. ScriBee can request verbal or documented consent and offers customizable options for how and when consent is obtained and stored.

Data is processed on secure, region-specific servers. When offshore services are used for speed or performance, strict privacy and pseudonymization protocols are followed. Although a visual flowchart isn't available, our data handling complies with all relevant laws.

The audio recordings are not stored on our servers and are destroyed immediately after transcription is complete. However, the generated notes are at the user's discretion when to delete.

For enterprise-level deployments, ScriBee services can be hosted on any infrastructure as needed. However, our standard version relies on trusted third-party services for features such as authentication and billing, while ensuring full compliance.

ScriBee is actively working to achieve globally recognized compliance standards, including ISO 27001, SOC 2 Type II, HIPAA, and GDPR. We are developing our processes and security frameworks to align with these best practices.

No. The session data is used solely for the specific services you engage with. It is not used for training our models. Refer to our privacy policy on https://aiscribee.com/privacy-policy for more details.

Never. ScriBee does not sell or redistribute patient data. Our only mission is to help clinicians reduce administrative workload.

ScriBee utilises context-aware AI models that are continuously refined. Clinicians are expected to review outputs before confirming them as part of the official record.

We are currently collaborating with academic and healthcare institutions on formal research. Contact us at hello@aiscribee.com if you're interested in partnering or viewing preliminary case studies.

ScriBee’s model is adapted to regional healthcare language and actively corrected for misinterpretations. Our system receives fewer than 1 negative review per 1,000 notes.

Yes, the interface is designed for easy review, editing, and approval before submission into the patient record, ensuring clinician control.

ScriBee depends on spoken inputs but enables providers to dictate or manually add observational findings and assessments before finalizing a note.

We collaborate with clinicians from various fields to regularly improve models and templates. Your feedback, specific to your specialty, helps guide future updates.

In the rare event of a breach, ScriBee follows industry-standard incident protocols. You’ll be promptly notified, and we’ll offer guidance and support to minimize exposure and meet reporting requirements.

No, but we are working towards it.

ScriBee may not be appropriate for highly sensitive consultations or cases where patient consent cannot be obtained. Always exercise your clinical judgment.

Model updates are released regularly, with significant changes recorded in our Changelog available on the ScriBee website. Enterprise users get detailed change reports and planning documentation.

ScriBee provides insurance coverage for system-related issues, but clinicians are ultimately responsible for reviewing and approving the final notes, as outlined in our terms of service.

At the heart of the ScriBee platform is a sophisticated live transcription engine that directly addresses one of the biggest challenges for clinicians: the tedious task of documentation. As you conduct a clinical encounter, ScriBee’s advanced AI listens, processes, and converts spoken words into text in real time. This isn’t just simple transcription; it's a dynamic documentation tool designed for the fast-paced medical setting. By freeing your hands from the keyboard, ScriBee lets you focus entirely on the patient, enabling eye contact and fostering a more empathetic connection. Our system is strong enough to handle the complexities of a clinical conversation, including multiple speakers, specialised medical terminology, and different accents, ensuring that the initial text capture is highly accurate from the outset. This essential feature works smoothly for both in-person visits and virtual telehealth appointments, offering a consistent and dependable solution no matter your practice environment.

ScriBee goes well beyond simple transcription by transforming a verbal encounter into structured, EMR-ready notes. We understand that a raw block of text has limited value, which is why our platform is built around a library of industry-specific templates. These templates are carefully designed to meet the unique needs of different medical fields, from family medicine to orthopedics and psychiatry. Using these predefined standards, ScriBee automatically organises the transcribed conversation into relevant sections like Subjective, Objective, Assessment, and Plan (SOAP). This intelligent note-generation feature ensures the final document is not only accurate but also clearly formatted, consistent, and compliant with standards, saving you significant editing time. This powerful automation is vital for achieving optimal outcomes for your practice, streamlining your workflow, and ensuring every note is comprehensive and meets industry regulations.

One of the most exciting upcoming features of ScriBee is our Smart-Fill technology, designed to automate the most time-consuming parts of administrative work. Our AI system recognises and extracts key data from your clinical notes, such as diagnoses, procedures, and patient demographics. It then uses this information to automatically fill in forms, referral letters, and billing documents. This includes the intelligent insertion of billing codes like ICD-10/ICD-9—a feature that significantly cuts down the time spent on manual data entry and reduces the chance of human error. This level of automation makes your administrative tasks not only easier but also more accurate. By taking care of the tedious form-filling, ScriBee enables you to complete your documentation more quickly and efficiently, so you can focus on delivering high-quality care.

Recognizing that many clinicians prefer a traditional dictation workflow, ScriBee provides a state-of-the-art, secure dictation feature. This allows you to dictate notes directly into the platform quickly and accurately. Our technology is carefully calibrated to understand medical terminology and offers a more intuitive, dependable experience than standard dictation software. The main difference with ScriBee, however, is its steadfast commitment to security and data privacy. All dictated audio is fully encrypted, processed, and permanently removed from the system. Additionally, as an upcoming feature, our platform will recognize advanced voice commands, enabling you to format text, add headers, or start a new paragraph effortlessly. This powerful dictation tool gives you the flexibility to choose a workflow that suits your personal style while enjoying the speed and security of a modern AI platform.

A core principle of ScriBee’s design is that it must integrate smoothly into your existing practice workflow. We understand that a new tool should improve, not interfere with, your process. That’s why our platform is built for easy integration with all major EMR systems, including industry leaders such as Accuro, Epic, Oscar, and Telus Health. With straightforward workflows, ScriBee ensures your auto-generated notes can be reviewed and sent directly to your EMR instantly. For practices using web-based systems, we are developing a lightweight Chrome extension that will offer the same powerful functionality, making ScriBee compatible with almost any setup. This commitment to interoperability means you can start using ScriBee within minutes, confident that our technology will work harmoniously with the tools you already rely on to manage your patients and practice.

In the sensitive world of healthcare, security and trust are not just features; they are the foundation of our entire platform. ScriBee is built from the ground up to protect your data with end-to-end encryption. Our platform is fully compliant and currently undergoing an audit to ensure adherence to all major privacy regulations, including HIPAA in the U.S. and PIPEDA along with provincial statutes in Canada and other regions. We operate with a strict privacy policy that specifies where data is stored in regional cloud datacentres, with all audio files permanently deleted after processing. Additionally, we provide complete peace of mind by guaranteeing that ScriBee never trains its AI models on your confidential data. This proactive, security-first approach is verified by our SOC 2 Type 2 compliance and is transparently outlined in our Trust Center, giving you confidence that your practice and your patients are always protected.