Privacy Policy
This policy explains how we collect, use, and protect your data on the ScriBee Platform.
1. We're Here for You – Contact Us Anytime
If you have any questions or need assistance, feel free to reach us at hello@aiscribee.com.
- Ask a question
- Update your personal information
- Modify or delete your ScriBee Platform account
- Change your preferences
- Raise a concern
- Unsubscribe from marketing
- Or anything else
2. About ScriBee
ScriBee offers a software platform designed for use by licensed healthcare providers and their practices to support patient care.
- ScriBee, we, us, or our: Refers to ScriBee Technologies Inc. and its related entities
- Platform: The ScriBee software and services
- You: The individual reading this policy
- Your information: Any personal data shared with us
- Privacy laws: Regulations governing data protection and health information
3. Information We Collect
| Category | Description |
|---|---|
| General Personal Information | Identifiable details like name, contact info, DOB, gender, and credentials (for Practitioners) |
| Payment & Claim Information | Credit card, bank details, insurance, or claim data |
| Health Information | Clinical notes, diagnoses, lab results (pseudonymized) |
| Device Information | IP address, device ID/type, location, connection stats, browsing activity |
| Additional User-Provided Info | Surveys, support chats, or interactions with the Platform |
| Business Analytics | De-identified, aggregate usage data |
| Cookies | Browsing-related information |
| Recruitment Information | Employment history, references, background checks |
We rely on consent and legitimate interest for data collection, ensuring transparency and user control.
4. How We Collect Your Data
- During account registration
- Through emails, forms, and live chat
- Website or Platform interactions
- Third-party sources (e.g., credentials validation)
5. How We Use Your Data
| Purpose | Details |
|---|---|
| Access | Provide access to the ScriBee Platform and website |
| Service Improvement | Enhance features based on user feedback |
| Healthcare Services | Assist Practitioners in delivering informed care |
| Functional Analytics | Use de-identified data to improve user experience |
| Support and Communication | Send updates, security alerts, and service notices |
| Marketing | Send optional promotional content (opt-out available) |
| Legal and Compliance | Fulfill legal duties or support investigations |
| Recruitment | Evaluate candidates for roles |
Sensitive health data is not used to train AI models. All identifiable data is pseudonymized.
6. Marketing and Opt-Out Options
We may send promotional content, but you can opt out anytime via the unsubscribe link or by contacting us (see Section 1). Health data is never used or shared for marketing without consent.
7. International Data Storage
We store data within your country of residence (Canada, US, UK, EU, or Australia) where possible. External service providers are contractually bound to privacy standards.
8. Who We Share Data With
- ScriBee employees and affiliated companies
- Third-party providers (e.g., cloud services)
- Payment processors
- Agents and advisors
- Authorized parties
- Parties in corporate transactions
- Legal or regulatory authorities
9. Cookies and Analytics
We use cookies and third-party analytics tools to understand user behavior and improve performance. No sensitive health data is shared. Cookie preferences can be managed in your browser.
10. Data Security
| Security Measure | Description |
|---|---|
| Staff Training | Employees receive ongoing privacy and security training |
| Encryption | Industry-standard encryption at rest and in transit |
| Secure Infrastructure | Access control, monitoring, and secure protocols |
| De-identification | PHI is anonymized for analysis or research |
| Retention Policies | Data is kept only as long as necessary or legally required |
11. Your Rights
- Request access to personal information
- Ask for corrections
- Object to processing or request deletion
- Withdraw consent or request data portability
- Lodge complaints
Email: compliance@aiscribee.com — We respond within 30 days and verify identity before acting. You may also contact your local data authority.
12. Employees and Job Applicants
| Category | Description |
|---|---|
| Personal Information | Name, address, contact details, DOB, photo |
| Education & Lifestyle | Academic background, references, life events |
| Sensitive Information | Health, ethnicity, beliefs, criminal history (where lawful) |
| Financial Information | Bank account, tax ID, employment eligibility |
| Employment History | Roles, skills, memberships, work output |
Questions? Contact us at hello@aiscribee.com.
13. Updates to This Policy
We’ll notify you via the Platform and publish updates on www.aiscribee.com. Please review this policy regularly.