Introduction

By accessing or using ScriBee ("Platform"), you acknowledge and accept these Terms ("Terms of Service"). ScriBee ("we", "us", "our") is developed and operated by Lynx ERP Solutions Inc. and affiliated entities, and these Terms govern your use of the Platform. If you disagree with these Terms, you are not permitted to use ScriBee.

Eligibility, Account Creation, and Security

You must be legally empowered to enter a binding agreement and, if applicable, licensed to provide healthcare in your jurisdiction. You agree to provide complete and accurate registration details and to keep them up to date. Account access is personal and non-transferable. You are responsible for maintaining the confidentiality and security of your credentials and all activities associated with your account. When signing in via Google or other third-party providers, only basic identification details are accessed for authentication; the content of your email, calendar, or external accounts is never accessed.

Platform Services and AI Functionality

ScriBee provides digital tools to healthcare professionals, including AI scribe features that convert speech to text, pseudonymize patient and provider names, and generate structured documentation. Features and functionality may be updated, enhanced, or require additional fees; notice will be provided when changes materially impact use or price. AI processing occurs in real time, and no permanent audio recordings are stored. All clinical encounter data is processed on infrastructure within your country/region and is subject to applicable privacy regulations (Canadian for Canadian users, US for US users, etc.). ScriBee does not provide medical advice or substitute for clinical judgment. Output from AI tools must be reviewed, validated, and edited by a qualified provider.

Multi-Jurisdictional Compliance and Data Handling

Patient Consent Requirements: You must obtain informed patient consent before using ScriBee to capture or process health information, including the recording or transcription of clinical encounters. Consent requirements vary by jurisdiction and must comply with local standards (HIPAA in the US, GDPR in the UK/EU, PIPEDA/PHIPA in Canada, Privacy Act 1988 in Australia).

Data Processing and Privacy: All data collected, including health information, is pseudonymized by default. Patient and provider names in clinical notes are replaced with generic identifiers ("Patient", "Provider") before further processing. Use of the Platform is subject to our Privacy Policy, which outlines your data rights, retention periods, individual access, breach notification timelines, and restrictions on cross-border processing.

Data residency and processing comply with applicable jurisdictional requirements:

• Canada: PIPEDA, provincial laws (including PHIPA for Ontario), data stored on Canadian servers
• United States: HIPAA, state privacy laws, US data centers
• United Kingdom: UK GDPR, DPA 2018, NHS Digital Standards, UK/EU data centers
• Australia: Privacy Act 1988, Australian Privacy Principles, Notifiable Data Breaches scheme, Australian data centers
• Other Jurisdictions: Local privacy laws and data residency requirements as applicable

Special Provisions:

• Ontario Users: Lockbox provisions under PHIPA allow patients to restrict health information sharing
• EU Users: Full GDPR rights including data portability, right to be forgotten, and explicit consent
• US Users: HIPAA Business Associate Agreement provisions apply where applicable

Use of Service and Professional Standards

You agree to use ScriBee only for permitted healthcare purposes, complying with all applicable medical, professional, and legal standards in your jurisdiction at all times. Do not upload, store, transmit, or process data on ScriBee without valid patient authorization and professional oversight. You are responsible for maintaining all necessary records for your practice, including those that meet provincial, state, national, and professional requirements. You must not reverse engineer, distribute, sublicense, or otherwise misuse or compromise ScriBee or its services.

Fees, Subscriptions, and Payments

Subscription fees, billing cycles, refunds, and cancellation policies are provided on our website or in separate agreements. Subscription renews automatically unless cancelled at least 24 hours prior to renewal; any fee changes will be communicated in advance. Pricing and payment terms may vary by jurisdiction due to local tax, currency, and regulatory requirements.

Confidentiality, Data Security, and Incident Reporting

You must protect all confidential material accessed through ScriBee. Reporting of suspected breaches, unauthorized access, or service issues is mandatory and must be done promptly. ScriBee maintains technical, administrative, and physical safeguards, including encryption, secure infrastructure, workforce training, and audit logs, that meet international healthcare standards.

Data breaches are managed in accordance with applicable notification timelines:

• Canada: Federal and provincial authorities per PIPEDA/PHIPA
• US: HHS and state authorities per HIPAA and state laws
• UK/EU: ICO and relevant supervisory authorities per GDPR (72-hour rule)
• Australia: OAIC per Notifiable Data Breaches scheme
• Other: Local regulatory requirements as applicable

Intellectual Property and Feedback

ScriBee and related content are owned by Lynx ERP Solutions Inc. or licensors. You have a revocable, non-transferable license for healthcare delivery only. Feedback or de-identified contributions may be used to improve the Platform. Generated clinical documentation remains the property of the healthcare provider and patient, subject to applicable professional and legal requirements.

Third-Party Integrations and Links

ScriBee may feature third-party components; use is subject to applicable additional terms. We are not responsible for the content or practices on external links. Integration with EMRs, cloud services, and authentication providers is governed by their respective terms and our data processing agreements.

Termination, Suspension, and After Termination

Your account may be suspended or terminated for non-compliance, technical, legal, or operational reasons. You may cancel your account at any time; outstanding fees remain due. Upon termination, access will be terminated, and all confidential information must be returned or deleted in accordance with applicable jurisdictional requirements. Data retention and deletion after termination follow applicable legal requirements (varies by jurisdiction).

Indemnification and Limitation of Liability

You agree to indemnify ScriBee for any claims, damages, or liabilities relating to your use of the Platform or violation of applicable laws. ScriBee is provided "as is" without warranty of uninterrupted, error-free, or accurate service. Liability is limited to subscription fees paid in the prior 12 months, subject to local consumer protection laws. Some jurisdictions may not permit certain liability exclusions; in such cases, our liability is limited to the maximum extent permitted by law.

Jurisdiction and Governing Law

These Terms are governed by the laws of your primary jurisdiction:

• Canada: Provincial law where you are licensed to practice (Ontario law for Ontario users, etc.)
• United States: State law where you are licensed, with federal law as applicable
• United Kingdom: English law and UK regulations
• Australia: Commonwealth and relevant state/territory law
• Other Jurisdictions: Local law as applicable, with dispute resolution as specified in supplemental terms

For international users or cross-border services, you agree to submit to the jurisdiction most closely connected to your primary use of the Platform.

Amendments

We reserve the right to update these Terms with reasonable notice. Continued use after changes constitutes acceptance. Material changes affecting your rights or obligations will be communicated directly to registered users. If you disagree with changes, you may cancel your account and request a pro-rated refund where applicable.

Additional Regional Requirements

• European Union Users: Full GDPR compliance, including lawful basis for processing, data protection impact assessments, and appointment of Data Protection Officer where required. Right to lodge complaints with local supervisory authorities.
• California Users: CCPA compliance including disclosure of personal information categories, sources, purposes, and third-party sharing. Right to know, delete, and opt out of the sale of personal information.
• Healthcare Sector Specific: Compliance with medical device regulations where applicable (FDA in the US, Health Canada, MHRA in the UK, TGA in Australia). Professional liability and clinical governance requirements as per local medical regulatory bodies.

Relationship and Miscellaneous

These Terms do not create agency, partnership, employment, or fiduciary duty between you and Lynx ERP Solutions Inc. If any clause is unenforceable in your jurisdiction, the remainder remains in effect. Both parties agree to take all necessary actions to fulfill these Terms in accordance with applicable law. Force majeure events excuse performance to the extent permitted by law.

Contact Information

For questions about these Terms or compliance matters:

• General: hello@aiscribee.com