From Screen to Sincerity: The Return of Eye Contact in Clinical Encounters

Explore how the distraction of EMRs can hinder patient-provider relationships and find out how a new generation of AI scribes is helping clinicians reconnect with their patients on a human level.

For decades, the foundation of a successful clinical encounter has been trust and communication, often built through direct eye contact. Yet, with the rise of Electronic Medical Records (EMRs), this vital connection is frequently interrupted by the need to type and navigate a computer screen. The patient is often left feeling unheard, while the clinician is forced to divide their attention between the person in front of them and the detailed documentation required for compliance and record-keeping. This dynamic can erode the patient-provider relationship, making the care process feel impersonal and transactional.

Scribee offers a simple yet profound solution to this challenge. Our AI-powered platform operates discreetly in the background, listening to the conversation and transcribing it in real-time. This allows clinicians to maintain natural eye contact, actively listen, and engage in genuine conversation without the distraction of manual data entry. By handling the documentation automatically, Scribee frees the healthcare professional to be fully present with their patient, fostering a deeper sense of trust and understanding. It’s a return to the fundamentals of medicine, where empathy and human connection are prioritized, all while ensuring that every crucial detail is accurately captured for the patient’s record.